Support, Maintenance & Training
On-call support
On-call support is part of what we build under Support, Maintenance & Training. We scope the approved work in estimated hours before anything starts, then deliver working software and a walkthrough so your team can run it without us.
How it works
- Describe the job. Tell us what's broken or what you need built. Screenshots and links welcome.
- Review the estimate. See the expected hours, scope, assumptions, exclusions, and $95 service-hour value before work starts.
- Delivered to the approved scope. You get the agreed deliverable and a walkthrough. Report a validated scope issue within 30 days and we correct that delivered scope without deducting more credits.
Related in Support, Maintenance & Training
On-call support: what people ask for
Requests from the HanDI catalog that this covers, with the hours each usually takes.
Create support ticket categories.
Ticket categories that match how your work is actually organized.
Write a support FAQ.
A support FAQ built from your real ticket history.
Turn existing support emails into knowledge-base articles.
Your best support emails turned into knowledge-base articles.
Common questions
On-call support: how much does it cost?
It is quoted as an hour estimate at $95 a service hour, and you see the number before any work starts. Jobs of this type on HanDI typically land at $190 to $380. If the work comes in under the estimate you are not charged for hours nobody worked.
On-call support: how long does it take?
2 to 4 hours of work is typical, scheduled once you approve the estimate. If the job turns out to need more than that, we stop and tell you what we found and what it adds before carrying on.
On-call support: what do you need from me to start?
Access to the system in question and a sense of who needs to be able to run it afterward.
On-call support: get an estimate
Tell us what’s wrong. We’ll reply with what it takes and an estimate before any work starts.