Support, Maintenance & Training
Helpdesk setup
Helpdesk setup is part of what we build under Support, Maintenance & Training. We scope the approved work in estimated hours before anything starts, then deliver working software and a walkthrough so your team can run it without us.
How it works
- Describe the job. Tell us what's broken or what you need built. Screenshots and links welcome.
- Review the estimate. See the expected hours, scope, assumptions, exclusions, and $95 service-hour value before work starts.
- Delivered to the approved scope. You get the agreed deliverable and a walkthrough. Report a validated scope issue within 30 days and we correct that delivered scope without deducting more credits.
Related in Support, Maintenance & Training
Helpdesk setup: what people ask for
Requests from the HanDI catalog that this covers, with the hours each usually takes.
Take over ongoing helpdesk setup, cleanup, documentation, and automation.
Ongoing helpdesk setup, cleanup, documentation and automation handled for you.
Set up a basic customer helpdesk.
A helpdesk set up with queues, ownership and visibility.
Create an equipment or software setup guide.
A setup guide for equipment or software so IT stops repeating itself.
Common questions
Helpdesk setup: how much does it cost?
It is quoted as an hour estimate at $95 a service hour, and you see the number before any work starts. Jobs of this type on HanDI typically land at $285 to $1140. If the work comes in under the estimate you are not charged for hours nobody worked.
Helpdesk setup: how long does it take?
3 to 12 hours of work is typical, scheduled once you approve the estimate. If the job turns out to need more than that, we stop and tell you what we found and what it adds before carrying on.
Helpdesk setup: what do you need from me to start?
Access to the system in question and a sense of who needs to be able to run it afterward.
Helpdesk setup: get an estimate
Tell us what’s wrong. We’ll reply with what it takes and an estimate before any work starts.