Digital & AI
Support, Maintenance & Training
Keeping it working, and handing it over. Every job below is scoped in estimated hours before work starts.
- Website maintenance plan
- Application support retainer
- Managed updates
- Uptime and health checks
- Emergency support
- On-call support
- Bug triage
- Helpdesk setup
- Documentation writing
- Runbook creation
- Team training
- Software training
- AI tool training
- Prompt training
- CMS training
- Handover and walkthrough
- Video walkthrough recording
- Technical consulting hour
- Second opinion / code audit
- Vendor management
Jobs people actually ask us for in Support, Maintenance & Training
Real requests with the hours they usually take. Every one is scoped and priced before work starts.
Set up a basic customer helpdesk.
A helpdesk set up with queues, ownership and visibility.
Create support ticket categories.
Ticket categories that match how your work is actually organized.
Create ticket-routing rules.
Routing rules so tickets reach the right person first time.
Create priority rules for urgent tickets.
Priority rules so urgent issues surface instead of queueing.
Create canned responses for common questions.
Canned responses for the questions you answer every week.
Write a support FAQ.
A support FAQ built from your real ticket history.
Build a customer help center.
A customer help center, structured and searchable.
Turn existing support emails into knowledge-base articles.
Your best support emails turned into knowledge-base articles.
Create an internal troubleshooting guide.
An internal troubleshooting guide so staff stop escalating the same things.
Set up a shared support inbox workflow.
A shared inbox workflow with clear ownership and no double-replies.
Create an escalation process.
An escalation process with defined triggers and owners.
Create a refund-request workflow.
A refund workflow with approval limits and a record trail.
Create a complaint-handling workflow.
A complaint-handling workflow that captures, resolves and follows up.
Create a customer follow-up workflow after an issue is resolved.
A follow-up after resolution so you find out if it actually stayed fixed.
Create satisfaction surveys after support interactions.
Post-support satisfaction surveys, reported over time.
Build a support performance report.
A support performance report covering volume, speed and outcomes.
Track response time and resolution time.
Response and resolution times measured, not estimated.
Create an AI-assisted reply drafting workflow.
AI-drafted replies with a human approving before anything sends.
Create an automated first-response message.
An automated first response that sets expectations honestly.
Create a bot for routine support questions.
A bot handling routine questions and handing off cleanly when it can't.
Organize and tag an existing support backlog.
An existing backlog organized, tagged and triaged into something workable.
Identify repeated support issues that should become documentation.
The issues that keep recurring identified, so they become documentation or fixes.
Create a support handoff process between departments.
A handoff process so cross-department tickets stop stalling.
Create a recurring report of unresolved customer issues.
A recurring report of unresolved issues, so nothing ages quietly.
Take over ongoing helpdesk setup, cleanup, documentation, and automation.
Ongoing helpdesk setup, cleanup, documentation and automation handled for you.
Write a standard operating procedure from an employee interview.
An SOP written from interviewing the person who actually does the job.
Turn a screen recording into a step-by-step SOP.
A screen recording turned into a step-by-step written procedure with screenshots.
Turn scattered notes into a formal procedure.
Scattered notes turned into a formal, followable procedure.
Create a new-hire checklist.
A new-hire checklist covering the first day, week and month.
Create a client onboarding checklist.
A client onboarding checklist so nothing is missed on handover.
Create a closing checklist.
A closing checklist for end of day or end of shift.
Create an opening checklist.
An opening checklist so the day starts the same way every time.
Create a publishing checklist.
A publishing checklist covering the checks before anything goes live.
Create a quality-control checklist.
A quality-control checklist tied to what actually goes wrong.
Create an emergency-response checklist.
An emergency-response checklist people can follow under pressure.
Create a website update guide.
A guide so your team can update the website without breaking it.
Create a CRM usage guide.
A CRM usage guide so data stays consistent between people.
Create a social media posting guide.
A posting guide covering voice, sizes, approvals and timing.
Create a customer complaint procedure.
A complaint procedure covering acknowledgement, resolution and record.
Create a refund procedure.
A refund procedure with limits, approvals and record keeping.
Create a password and account handoff checklist.
A password and account handoff checklist for staff changes.
Create an equipment or software setup guide.
A setup guide for equipment or software so IT stops repeating itself.
Create a troubleshooting guide.
A troubleshooting guide covering the failures that actually happen.
Create a recurring report preparation guide.
A guide for preparing the recurring report, so anyone can run it.
Create a vendor-management procedure.
A vendor management procedure covering selection, review and renewal.
Create a project handoff document.
A project handoff document so the next person isn't starting cold.
Create a process flowchart.
A process flowchart that makes the decision points visible.
Create an internal knowledge base.
An internal knowledge base, structured and searchable.
Audit outdated documentation and update it.
Outdated documentation audited and brought back in line with reality.
Record and document critical processes before a key employee leaves.
Critical processes recorded and documented before the person who knows them leaves.
Need help with Support, Maintenance & Training?
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