Support, Maintenance & Training
Bug triage
Bug triage is part of what we build under Support, Maintenance & Training. We scope the approved work in estimated hours before anything starts, then deliver working software and a walkthrough so your team can run it without us.
How it works
- Describe the job. Tell us what's broken or what you need built. Screenshots and links welcome.
- Review the estimate. See the expected hours, scope, assumptions, exclusions, and $95 service-hour value before work starts.
- Delivered to the approved scope. You get the agreed deliverable and a walkthrough. Report a validated scope issue within 30 days and we correct that delivered scope without deducting more credits.
Related in Support, Maintenance & Training
Common questions
Bug triage: how much does it cost?
It is quoted as an hour estimate at $95 a service hour, and you see the number before any work starts. Jobs of this type on HanDI typically land at $142 to $1140. If the work comes in under the estimate you are not charged for hours nobody worked.
Bug triage: how long does it take?
1.5 to 12 hours of work is typical, scheduled once you approve the estimate. If the job turns out to need more than that, we stop and tell you what we found and what it adds before carrying on.
Bug triage: what do you need from me to start?
Access to the system in question and a sense of who needs to be able to run it afterward.
Bug triage: get an estimate
Tell us what’s wrong. We’ll reply with what it takes and an estimate before any work starts.