Terms of Service

In effect from 26 August 2026

The commercial terms for HanDI estimated-hour work, funded credits, retainers, payments, refunds, and delivery.

1. Service relationship

HanDI is a Clever Wolf Digital, LLC service for digital production, troubleshooting, marketing technology, analytics, automation, ecommerce, and related work. You must be authorized to act for the customer account and provide accurate information. Creating an account does not obligate HanDI to accept every request.

2. Estimates and scope

Services are valued at $95 per estimated service hour. An estimate describes the expected scope, assumptions, exclusions, hours, and service value. It is not a fixed-price promise. Work begins after the customer accepts the estimate and eligible credits are funded or reserved.

If work is expected to exceed the approved estimate, HanDI pauses for added-hour approval. Automatic recharge may fund eligible time within the customer's active limits, but it never expands the approved hours or scope. Work outside the approved scope always requires a separate change approval.

3. Funded-hour credits and tax

One eligible credit hour funds 60 minutes of approved service work. A credit's purchase price is separate from the $95 service-hour value. HanDI records the purchase price, funded lot, reservations, usage, wallet releases, and refunds in the account ledger. Advertised and checkout prices include the Hawaii General Excise Tax allocation recorded for reporting; tax is not added above the displayed total.

Standard non-retainer credits do not expire under this version of the terms. Promotional credits and retainer allowances expire as described below. Used or reserved time cannot be transferred between companies.

4. Introductory promotion

The introductory offer is available to all companies from August 24, 2026 at 7:00 AM HST through August 31, 2026 at 11:59:59 PM HST. It sells eligible prepaid credit hours for $30 each, capped at 20 hours per company. Those credits still fund work valued at $95 per service hour and expire 60 days after verified payment. Promotional purchases have a three-day refund window. Only unused, unreserved eligible minutes may be refunded, at their original acquisition price.

5. Retainers

Each successfully verified one-time retainer payment creates one allowance cycle at the displayed acquisition rate. The allowance expires 60 days after that payment, and the oldest eligible credits are used first. A scheduled, pending, late, or failed payment does not add or reset hours. Retainer checkout does not save a card or authorize automatic renewal.

6. Payments and saved methods

Square processes payments; HanDI does not store card numbers or security codes. Ordinary credit, project, and retainer checkout authorizes one payment only. A customer may separately ask Square to save a card and then enable automatic recharge by selecting a balance threshold, purchase quantity, maximum approved credit rate, monthly maximum, and per-project maximum. HanDI may charge that saved card only for already-approved in-scope work within every active limit. A rate increase pauses recharge until the customer accepts new terms and limits. Turning recharge off immediately revokes future recharge authority; removing the saved card also disables it through Square.

7. Refunds and cancellation

Standard funded-hour purchases have a 30-day refund window. Promotional purchases have a three-day refund window. Only unused, unreserved eligible minutes may be refunded, and their value is calculated at the original tax-inclusive purchase price. The corresponding recorded tax allocation is reversed. Used minutes, minutes reserved for accepted work, completed work, and expired allowances are not refundable.

A project cancelled before work starts releases its reserved eligible time. After work begins, completed time remains charged and only unused eligible time can return to its originating lot or qualify for a refund under these rules.

8. Delivery and customer responsibilities

Customers must provide timely decisions, lawful content, and authorized access through the requested secure method. Delivery dates are estimates unless a separate written agreement says otherwise. Delays caused by missing access, third parties, provider outages, or changed requirements may change the schedule and estimate.

Customers should report an alleged failure to meet the approved scope within 30 days after delivery. HanDI will validate the issue and, when appropriate, correct the delivered scope without deducting additional credits. New requirements, third-party changes, maintenance, and misuse are separate work.

9. Acceptable use and credentials

Do not place passwords, payment-card data, private keys, or regulated sensitive data in a work request or ordinary email. Do not ask HanDI to infringe rights, evade security controls, send unlawful messages, or access systems without authority. HanDI may pause unsafe or unlawful work.

10. Intellectual property and portfolio use

After full payment, the customer owns final custom deliverables created specifically for the approved project, excluding pre-existing tools, templates, open-source components, and third-party materials. HanDI receives no permission to display customer work publicly without separate approval.

11. Audits, AI, and specialist work

Audits are practical implementation reviews, not penetration tests, security attestations, formal accessibility certifications, or legal, tax, financial, investment, medical, or regulatory advice. AI tools may assist delivery, but customer-facing work is reviewed before delivery. Tell us before work starts if approved material must not be processed by a third-party AI service.

12. Limits and disputes

To the extent allowed by law, HanDI is not responsible for indirect, special, or consequential loss, and total liability for a claim is limited to the amount paid for the affected project or funded lot. These limits do not exclude liability that cannot legally be limited. The laws of the State of Hawaii, United States govern, and the parties will first attempt good-faith informal resolution.

13. Changes and contact

The accepted terms version remains in the transaction record. Material changes apply prospectively and will be presented for acceptance when required. Questions or cancellation requests may be sent to Quincy@cleverwolfdigital.com.