AI Agents & Automation
Ticket routing and triage
Ticket routing and triage is part of what we build under AI Agents & Automation. We scope the approved work in estimated hours before anything starts, then deliver working software and a walkthrough so your team can run it without us.
How it works
- Describe the job. Tell us what's broken or what you need built. Screenshots and links welcome.
- Review the estimate. See the expected hours, scope, assumptions, exclusions, and $95 service-hour value before work starts.
- Delivered to the approved scope. You get the agreed deliverable and a walkthrough. Report a validated scope issue within 30 days and we correct that delivered scope without deducting more credits.
Related in AI Agents & Automation
Ticket routing and triage: what people ask for
Requests from the HanDI catalog that this covers, with the hours each usually takes.
Create ticket-routing rules.
Routing rules so tickets reach the right person first time.
Automatically create a support ticket from an email.
Support emails turned into tickets so they stop getting lost in an inbox.
Fix a contact form that is not sending.
We find why the form silently fails (routing, spam filter or plugin) and get enquiries landing again.
Common questions
Ticket routing and triage: how much does it cost?
It is quoted as an hour estimate at $95 a service hour, and you see the number before any work starts. Jobs of this type on HanDI typically land at $142 to $238. If the work comes in under the estimate you are not charged for hours nobody worked.
Ticket routing and triage: how long does it take?
1.5 to 2.5 hours of work is typical, scheduled once you approve the estimate. If the job turns out to need more than that, we stop and tell you what we found and what it adds before carrying on.
Ticket routing and triage: what do you need from me to start?
The steps you do by hand today, the tools involved, and the logins or API keys the automation needs.
Ticket routing and triage: get an estimate
Tell us what’s wrong. We’ll reply with what it takes and an estimate before any work starts.