Strategy Consulting
Voice of customer program
Voice of customer program sits in our Strategy Consulting practice. You get a specific recommendation you can act on, with the reasoning shown, rather than a deck that restates what you already told us.
How it works
- Describe the job. Tell us what's broken or what you need built. Screenshots and links welcome.
- Review the estimate. See the expected hours, scope, assumptions, exclusions, and $95 service-hour value before work starts.
- Delivered to the approved scope. You get the agreed deliverable and a walkthrough. Report a validated scope issue within 30 days and we correct that delivered scope without deducting more credits.
Related in Strategy Consulting
Voice of customer program: what people ask for
Requests from the HanDI catalog that this covers, with the hours each usually takes.
Create an AI assistant that drafts customer replies.
An assistant that drafts customer replies in your voice, for a human to approve.
Turn an urgent voice memo, email thread, or notes into finished customer-facing content.
A voice memo, email thread or notes turned into finished customer-facing content.
Research common customer complaints in a market.
Recurring complaints across a market identified from public sources.
Common questions
Voice of customer program: how much does it cost?
It is quoted as an hour estimate at $95 a service hour, and you see the number before any work starts. Jobs of this type on HanDI typically land at $238 to $1140. If the work comes in under the estimate you are not charged for hours nobody worked.
Voice of customer program: how long does it take?
2.5 to 12 hours of work is typical, scheduled once you approve the estimate. If the job turns out to need more than that, we stop and tell you what we found and what it adds before carrying on.
Voice of customer program: what do you need from me to start?
What decision you are trying to make, the numbers behind it, and the options already on the table.
Voice of customer program: get an estimate
Tell us what’s wrong. We’ll reply with what it takes and an estimate before any work starts.