Operations Consulting
Customer service operations
Customer service operations sits in our Operations Consulting practice. You get a specific recommendation you can act on, with the reasoning shown, rather than a deck that restates what you already told us.
How it works
- Describe the job. Tell us what's broken or what you need built. Screenshots and links welcome.
- Review the estimate. See the expected hours, scope, assumptions, exclusions, and $95 service-hour value before work starts.
- Delivered to the approved scope. You get the agreed deliverable and a walkthrough. Report a validated scope issue within 30 days and we correct that delivered scope without deducting more credits.
Related in Operations Consulting
Customer service operations: what people ask for
Requests from the HanDI catalog that this covers, with the hours each usually takes.
Create a service-delivery checklist.
A service-delivery checklist so every customer gets the same standard.
Edit a customer testimonial into a polished case-study video.
A customer's raw testimonial edited into a credible case-study video with titles and captions.
Create video versions of customer reviews.
Written reviews turned into short video versions you can post.
Common questions
Customer service operations: how much does it cost?
It is quoted as an hour estimate at $95 a service hour, and you see the number before any work starts. Jobs of this type on HanDI typically land at $190 to $238. If the work comes in under the estimate you are not charged for hours nobody worked.
Customer service operations: how long does it take?
2 to 2.5 hours of work is typical, scheduled once you approve the estimate. If the job turns out to need more than that, we stop and tell you what we found and what it adds before carrying on.
Customer service operations: what do you need from me to start?
How the process runs today, who touches it, and where it keeps going wrong.
Customer service operations: get an estimate
Tell us what’s wrong. We’ll reply with what it takes and an estimate before any work starts.