Email, CRM & Lifecycle
Customer journey mapping
Customer journey mapping is part of what we build under Email, CRM & Lifecycle. We scope the approved work in estimated hours before anything starts, then deliver working software and a walkthrough so your team can run it without us.
How it works
- Describe the job. Tell us what's broken or what you need built. Screenshots and links welcome.
- Review the estimate. See the expected hours, scope, assumptions, exclusions, and $95 service-hour value before work starts.
- Delivered to the approved scope. You get the agreed deliverable and a walkthrough. Report a validated scope issue within 30 days and we correct that delivered scope without deducting more credits.
Related in Email, CRM & Lifecycle
Customer journey mapping: what people ask for
Requests from the HanDI catalog that this covers, with the hours each usually takes.
Create a customer-review request email.
A review request email timed to when the customer is happiest.
Segment an email list by customer type or behavior.
Segments built so people get email that's relevant to them.
Set up customer lifecycle tags.
Lifecycle tags so you can tell prospects, customers and lapsed apart.
Common questions
Customer journey mapping: how much does it cost?
It is quoted as an hour estimate at $95 a service hour, and you see the number before any work starts. Jobs of this type on HanDI typically land at $142 to $285. If the work comes in under the estimate you are not charged for hours nobody worked.
Customer journey mapping: how long does it take?
1.5 to 3 hours of work is typical, scheduled once you approve the estimate. If the job turns out to need more than that, we stop and tell you what we found and what it adds before carrying on.
Customer journey mapping: what do you need from me to start?
Access to your email platform or CRM, your list, and the sequence you want people to receive.
Customer journey mapping: get an estimate
Tell us what’s wrong. We’ll reply with what it takes and an estimate before any work starts.