HanDI policies
Refund Policy
Refund eligibility follows each funded lot, its original purchase price, and whether the minutes remain unused and unreserved.
Version 2026-08-23-v2 · Effective August 23, 2026
Standard purchases
A refund request for a standard funded-hour purchase must be submitted within 30 days after verified payment.
Promotional purchases
A refund request for an introductory promotional purchase must be submitted within three days after verified payment.
Eligible value
Only unused, unreserved minutes from an otherwise eligible funded lot may be refunded. The refundable amount uses that lot's original acquisition price. Used minutes, minutes reserved for accepted work, completed work, and expired retainer allowances are not refundable.
Process
Customers request a refund from their HanDI wallet. Eligible minutes are held immediately so they cannot be spent twice. A refund is complete only after Square confirms it. If Square rejects or fails the refund, the held minutes return to the wallet. Bank posting time is controlled by the card issuer.
Project concerns
A claim that delivered work did not meet the approved scope is reviewed under the delivery correction provision in the Terms of Service. It does not convert used time into unused refundable credits.